ONLINE PURCHASE TERMS
FOR BEHNO LLC. / BEHNO WAREHOUSE
REVISED AS OF: OCTOBER 2018
This online purchase information governs purchases made through this website and does not apply to purchases made through independent retailers carrying behno products.
All products are subject to availability. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time to time where we run out of stock in an item. Once an order is placed, you will receive a confirmation email. Please note, however, that this confirmation email does not guarantee the availability of the products you selected for purchase. Upon your order being approved and processed for shipment, you will receive a second email containing the details of your order and a tracking number. As necessary, we reserve the right to limit: the quantity of products we supply, supply only part of an order, or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sales promotions. If we are unable to fill your order we will attempt to contact you and if we are unable to contact you, we will treat the order as canceled. Each client may make online purchases of up to five items per style for items that are not a part of a limited edition sales promotion. If you would like to purchase additional quantities, please contact a behno sales representative at firstname.lastname@example.org.
PRICING AND PAYMENT OPTIONS
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled. Title to any products you order on this website, and risk of loss or damage to products, passes to you on the delivery of the products, provided that we have received payment in full for the products. Prices displayed on the behno website are quoted in U.S. dollars. behno only accepts American Express, Mastercard, and Visa for online purchases. behno also now accepts PayPal. Please note that your credit card will not be charged at the time you submit your order. The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped.
PRICE ADJUSTMENT POLICY
behno is happy to offer a one-time price adjustment on full-price items purchased within seven days of the item being placed on sale. Please be aware that the exact style, size, and color must be available for purchase at the time of a request. All approved sale price adjustments will be credited to the cardholder in the original form of payment within ten business days. We are unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should 3the item be further marked-down. We do not price match items placed on sale with another retailer or online store.
behno charges state, local and county taxes on online transactions, as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
SHIPPING AND DELIVER
All domestic orders are shipped via UPS or USPS for security reasons and online orders may require a signature upon delivery. In addition, purchases may not be shipped to P.O. Boxes or APO/FPO addresses, which are not available through UPS or USPS. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. UPS or USPS next day, second-day, ground). Orders are processed and delivered Monday through Friday, excluding holidays. behno cannot be responsible for unanticipated delays.
DOMESTIC SHIPPING METHODS AND FEES
Orders Over $250, Free Ground Shipping
Orders Under $250, Ground Shipping $10.00
Exclusions apply on holidays and weekends.
*behno offers free shipping on orders over $250 in the U.S. and free shipping on all orders over $350 internationally.
INTERNATIONAL SHIPPING METHODS AND FEES
All international shipping is $35 for orders under $350 and free shipping on orders over $350. All international shipping is done through UPS or USPS. Special international shipping promotions may available.
Payment can be done on our online portal. Duties and taxes are subject to payment depending on country of purchase. For shipping details, please see above.
A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our distribution center and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact a customer care representative via email at email@example.com.
RETURN POLICY FOR ONLINE PURCHASES FOR READY-TO-WEAR
behno wants to ensure your complete satisfaction. For behno online purchases of ready-to-wear only, we will accept full-priced merchandise accompanied by a return authorization number. The return authorization must be requested within seven (7) days of receiving your order. Return packages must be postmarked no later than fourteen (14) days from the date of original purchase. Merchandise must be returned with their original packaging. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your return authorization number clearly documented. behno reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, behno will send the product(s) back at the customer’s expense. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.
All ready-to-wear bought with a discount code and all sale merchandise is a final sale.
There is a $15 restocking fee for domestic orders and a $30 restocking fee for international orders.
All sales using promotion are final sale and are not eligible for return or exchanges.
RETURN POLICY FOR ONLINE PURCHASES FOR HANDBAGS
For behno online purchases for handbags, we will accept full-priced merchandise accompanied by a return authorization number. The return authorization must be requested within seven (7) days of receiving your order. Return packages must be postmarked no later than fourteen (14) days from the date of original purchase. Merchandise must be returned with their original packaging. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your return authorization number clearly documented. Behno reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, behno will send the product(s) back at the customer’s expense. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.
Any bags bought with a discount code or on sale are final sale.
There is a $15 restocking fee for domestic orders and a $30 restocking fee for international orders.
RETURN BY MAIL
Request a return authorization number within seven (7) days of receiving your order. Sign in ‘my account’. In ‘purchase history’, select your order from the drop-down menu and click on the items you would like to return. If you do not have an account or experience any issues, please contact firstname.lastname@example.org
to receive a return authorization number or authorization.
For domestic orders, return slips via UPS or USPS may be provided. For international orders, customers are responsible for sending back returnable merchandise. Pack your unused merchandise securely and ensure that the return authorization number is indicated on a copy of your invoice please affix the included ups return label (valid for U.S. orders only) on your package and drop it off at any local UPS location. Be sure to note the tracking number for your records.
Once we have received and processed your return you will be notified by email. Please allow 2-3 weeks from the shipping date for your refund. For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 2-3 weeks after the return shipping date and your account will be charged once the exchange item has been shipped.
Please send all returns and exchanges to the following address:
c/o behno Ecomm
7877 Leeward Court
Tracy, CA 95304
For further assistance please contact us at email@example.com
Monday to Friday. We will get back to you at the earliest.
If you wish to cancel or modify your order, please send an email as soon as possible to firstname.lastname@example.org
we will make every effort to accommodate your request, however, once an order has been processed there may be a chance that it has left the warehouse for shipment processing and we may be unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact a behno online sales representative.
All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately. There may be human errors in the inspection.
For all other repair requests please contact email@example.com
. Please note that we can only repair items purchased from this web. For items purchased through our authorized retailers, please contact the retailer directly for their specific policy.
ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall behno, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless behno and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New York City and New York State, USA 10002.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
PRIVACY & SECURITY
When you purchase something from www.behno.com, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in to our site registration or email, and you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by emailing us at firstname.lastname@example.org.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
For additional assistance concerning our online store or your online purchase, please contact us via email at email@example.com